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What We Hold And Why

This page sets out what 7c77777 keeps when you open an account, sign in from your phone, or move money through bKash, Nagad or Rocket.

Mobile number and sign-in codesWallet reference IDsDevice and browser signalsRetention windows
7c77777 What We Hold And Why
REACHING OUR DESK

How To Reach Us About Your Data

Privacy requests go through the same support desk you already use for wallet issues, which means one thread instead of a new form. Message us from the app or a browser with the mobile number on your account, then say what you want changed: a correction, a copy of your records, or closure. We may ask for one verification step before we touch anything, and we answer in the same thread so you keep the record yourself.

In-app support chat Open the menu from your account screen, pick Help, and start a thread. Attach the wallet reference when the question is about a bKash, Nagad or Rocket transfer.
Email to our desk Write from the email linked to your account and keep the subject line short. Say which record you need, and we confirm what we can share under your local rules.
Closure request Ask in the thread you used before. We check your sign-in code first, then close the wallet and flag the records that local law says we must still hold.
HOW WE HANDLE DATA

Cookies, Codes And Record Keeping

Day to day, most of what we store is boring on purpose. A session cookie keeps you signed in on your phone so you are not typing a code on every page. Device signals such as browser type, rough location and screen size tell us whether to serve the mobile layout or the wider one. Those signals also flag a login that looks wrong, and a flagged login gets a fresh one-time code rather than a straight pass.

Cookie choices

Session cookies keep you signed in, while small preference cookies remember layout and language. You can clear them in your browser settings, though you will sign in again on the next visit.

Sign-in checks

Every sign-in sends a one-time code to your registered number. Codes expire quickly, and we never ask you to read one out in a chat message or a phone call.

Holding records

Transaction records tied to bKash, Nagad, Rocket or Upay stay on file for the period local law sets. Profile fields you clear yourself are removed sooner than that.

Asking for changes

Request a correction or a copy of your records from the support thread. We verify the account first, then confirm in writing what was changed and when it happened.

What You Ask Us Most

These are the privacy questions that land in our inbox most often, answered the way we answer them in chat. If yours is not here, the support thread is the quicker route, because we would rather you ask than guess. Nothing on this page overrides your local law, and where the two differ, your local law wins.

Your mobile number, name, wallet references from bKash, Nagad or Rocket, sign-in history and device signals. Passwords are hashed, not readable. Gameplay records sit with the provider that runs the table.

No. We share only with the processors that settle a payment, the wallet or bank you chose, and the game providers you open. None of them receive your password or your one-time codes.

Yes, where your local law provides for it. Ask from the support thread using your registered number, and we verify the account before sending anything out to you.

Payment records tied to bKash, Nagad, Rocket or Upay are held for the period local law requires, even after closure. Profile details you clear yourself are removed sooner.

You can ask us to close the wallet at any time. Erasure then covers what is not under a retention duty, while settled transaction records usually stay until their period ends.

Start the support thread inside your account and describe what you saw. If a login was not yours, tell us at once and we lock that session and issue fresh codes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.